Support Portal
Welcome!
Hey there! Our team is dedicated to providing you with the best support possible. That's why we created this Support Portal. Here is where you can find resources to help you do everything from learning the platform inside and out to submitting a support ticket.
To start, check out our support checklist for some helpful applications that will make getting support that much better.
Want to learn about how to use all the features of the our platform? Visit our knowledge base below.
Need instant support? Use the chat widget at the bottom right of your screen. We're here for you 24/7!
Support Checklist
We love supporting our clients! We always want to provide the best and fastest support to our clients so we put together a short checklist of easy things you can do to make sure you get the fastest responses to your requests.
Download Loom Screen Recorder
Loom is a Chrome extension that allows you to record your screen and voice. It works on both Windows and Mac. Oh yeah, and if you use Safari or another browser you can download the desktop application. We love loom, it's a great way for you and our team to share details about your question! You can download Loom by clicking here.
Download Slack
Slack is a completely free is an instant messaging application! It's just like a group chat, or Facebook Messenger. When you download Slack you can have everyone on your team, along with the Manage Digital team all in one group chat on your phone and computer. Here we can chat about your support tickets, ideas, projects, or just say hi! You can download Slack for free by clicking below.
Knowledge Base
Use the Knowledge Base for documentation, tutorials, and how to videos that show you exactly how to use every feature and tool on the platform!
Schedule General Support Call
Schedule a General Support Call to get help with basic elements of the platform such as building funnels, websites, setting up email and basic functionalities.
Schedule Advanced Call
Schedule an Advanced Support Call to get help with advanced workflow building, automation strategy, and urgent requests. Please schedule a General Support Call prior to moving to an Advanced Support Call.
Before You Submit Your Request
Have you explored the Knowledge Base for a solution?
The Knowledge Base has a wealth of knowledge on how to use everything within the platform. Check here by clicking the Chat Widget.
Have you engaged with the live support team?
We have a 24/7 live support team here to help you! For the fastest resolution to your support request engage with our support team.
Is your support request a general question about how to use the platform?
Our support team is here to help you use our platform from A to Z. Engage with them by clicking the Chat Widget or you can schedule a call with our team to answer you question via a live Zoom!
If you are submitting a support ticket, please be sure to provide as much detail for your request.
This can be screenshot, or a Loom recording (We love these), or a detailed description. This will help us resolve your support ticket 10x faster!
Don't Have Loom? Download it for free!
Want to get in touch with us faster? Download Slack!
Support Request Form
Please provide as much detail and context to your support request so our team can resolve your ticket quickly!
If you have Loom or a screen recorder, please film a quick video explaining your support request. This will help understand your request and resolve your ticket quickly.
If you did not film a video detailing your support request. Please provide any screenshots that would help give context to the support team.